Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Nova Tech. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

We currently ship across the United Arab Emirates (UAE).

International shipping may be available for selected destinations. Shipping availability and charges will be displayed during checkout.

Delivery Time

Estimated delivery times:

  • UAE: 1–5 business days

  • GCC Countries: 3–10 business days (if applicable)

  • International: 7–21 business days (if applicable)

Delivery times are estimates and may vary due to courier operations, customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order value, and selected shipping method.

Promotional free shipping offers may apply to qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Customers can use the provided tracking number to monitor shipment progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Nova Tech is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided during checkout.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

  • Courier delays

  • Customs inspections

  • Public holidays

  • Weather conditions

  • High order volumes

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please provide:

  • Order number

  • Photos of damaged items (if applicable)

  • Description of the issue

We will investigate and assist in resolving the matter as quickly as possible.

Contact Us

For shipping-related inquiries, please contact:

Nova Tech

Website: https://novatechgulf.com

Email: support@novatechgulf.com

Phone: +971 566963345

We aim to respond to all inquiries within 1–2 business days.