Refund policy

Return & Refund Policy

Last Updated: June 2026

At Nova Tech, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and components.

  • Be accompanied by proof of purchase or order confirmation.

Items that show signs of use, damage caused by misuse, or missing components may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to improper use.

  • Items returned without original packaging.

  • Clearance, promotional, or final sale items.

  • Gift cards and digital products (if applicable).

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to the original payment method within 7–14 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to an incorrect or defective item.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide:

  • Order number

  • Product photos

  • Description of the issue

We will review the request and arrange a replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items.

Order Cancellations

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined above.

Contact Us

For return and refund requests, please contact:

Nova Tech

Website: https://novatechgulf.com

Email: support@novatechgulf.com

We aim to respond to all inquiries within 1–2 business days.